service details

Mortgage Broking Outsourcing for Australian Brokers

Your brokers should be writing loans not chasing documents. 10th House builds dedicated offshore mortgage processing teams that operate inside your aggregator framework, handle the full admin pipeline, and deliver cleaner files and faster settlements.

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THE PROBLEM
Processing bottlenecks are costing brokers settlements and clients

Mortgage broking is a relationship business. But too many of your brokers' hours are consumed by file setup, document chasing, data entry, condition tracking, and status updates work that doesn't require broker judgment, but still demands accuracy and speed.

As your loan book grows, the admin burden grows with it. Hiring locally for loan processing support is expensive, and quality varies. Generic offshore support without aggregator alignment creates compliance risk and rework.

What your business needs is a processing pod that knows Connective, AFG, FAST, and Vow and operates within your compliance framework from day one.

WHAT WE DO
Offshore mortgage processing aligned to your aggregator

10th House operates your entire mortgage processing pipeline from India, aligned to your aggregator (Connective, AFG, FAST, Vow, Finsure), your CRM, your lender panel, and your compliance requirements. Your offshore pod manages the admin behind every loan file so your brokers can focus on scenarios, structuring, and client outcomes.

We work inside your aggregator framework never outside it. All broker judgment stays with you: lender selection, credit advice, NCCP responsibility, and final sign-off. We handle the execution work your aggregator already permits offshore.

SCOPE OF WORK
What your offshore mortgage processing team handles
Lead & Enquiry Management
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Enquiry intake, CRM data entry, and fact-find population
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Product research support and comparison data preparation
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Appointment scheduling and broker calendar management
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Pre-application document checklist preparation
Application Preparation & Submission Support
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Loan application data entry into aggregator platform (Nexus, FAST, Mercury, ApplyOnline)
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Supporting document collection, naming, and file organisation
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VOI, VOE, and VOI coordination with clients and third parties
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Serviceability calculation support and comparison data preparation
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Product selection research aligned to lender panel
Processing & Condition Management
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Submission tracking and lender correspondence management
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Condition tracking and document collection for outstanding items
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Valuation order coordination and follow-up
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Lender communication and status update management
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File progression from submission through to formal approval
Settlement & Post-Settlement
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Settlement booking coordination and documentation
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Discharge and refinance documentation support
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CRM updates and client communication preparation
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Post-settlement review and trail book reconciliation support
HOW WE OPERATE

Aggregator-aligned delivery built for compliance and speed

STEP 01.
Aggregator & Workflow Mapping
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STEP 02.
Platform Training & System Access
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STEP 03.
Supervised Go-Live
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STEP 04.
Scale & Throughput Optimisation
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PERFORMANCEOUTCOMES

What mortgage broking firms consistently achieve

40–60% faster file movement from submission to formal approval
Significant reduction in condition re-requests and file rework
Brokers free to focus on writing loans not chasing documents
30–60% lower cost per file versus local processing support
Cleaner files, stronger audit trail, and fewer lender queries
WHY 10TH HOUSE

The only offshore mortgage processing model built inside your aggregator framework

Connective, AFG, FAST, Vow, and Finsure-trained processing teams
Australian NCCP compliance framework broker responsibility remains onshore
Dedicated teams no shared pools across multiple brokerage clients
Data security protocols designed for financial services and AML requirements
Australian-registered and governed full accountability
Frequently asked questions

Insightful answers to all your key questions

1. Does offshore processing create compliance risk under NCCP?
2. Which aggregators do your teams work with?
3. Can we use our own systems and templates?
4. What happens if a lender comes back with conditions?